DRS PATEL, TAYLOR-BERNARD & DENT Shay Lane Medical CentreHale BarnsAltrincham, WA15 8NZTel: 0161 980 2656
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
If you have any suggestions or are unhappy about any aspect of our service, please ask to see the Practice Manager to discuss this or ask to see our Complaints Procedure leaflet - we also have an online form on our Contact Details page. We hope that, if you have a problem, you will use our practice complaints procedure. We believe that this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. Details of Primary Medical Services in the area may be obtained from:
PO Box 16738
Tel: 0300 311 2233 (Monday to Friday 08:00am - 6:00pm, excluding English Bank Holidays)
England.firstname.lastname@example.org Send us your comments or suggestions. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.Medical matters cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too. We will:
The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you:
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property. All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
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