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Appointment System

The surgery doors are open from 08:30 to 18:00 Monday to Friday. However the actual times of individual services may differ from this.

An appointment system is in operation at the surgery and you are free to attend any doctor no matter who is named on your medical card. 

Please note telephone calls may be recorded for training, monitoring and quality purposes.

Telephone Consultations - 0161 980 2656.    

Home Visits

If you are too ill to come into the surgery or you are housebound and need to see a doctor, you can request a home visit by calling the surgery on 0161 980 2656.

A doctor may telephone you first to find out exactly what you are experiencing.

After the call, the doctor should tell you what will happen next. It may be that some advice over the telephone is the most appropriate course of action. Sometimes, if your condition warrants it, the doctor may even advise you to go to hospital. We can arrange all of this for you if necessary.

We completely understand it is not possible to predict when you are going to be ill. However, if possible, if you think you need a home visit, please try and ring the surgery as soon as possible.

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Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.


Text Service

We have a texting service which allows us to send information to you. 

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Access

South Trafford Primary Care Network


  • Shay Lane Medical Centre – Dr Patel
  • The Family Surgery
  • The Village Surgery
  • Grove Medical Practice
  • Timperley Health Centre - Dr Westwood
  • Riddings Family Health Surgery
  • Barrington Medical Centre




Enhanced Access Hub

7 Day Access

Monday – Friday       18:30pm – 8:00pm

Saturday & Sunday   8:00am – 12:00noon

Your appointment will be made by your own practice and then you will be seen by a Doctor at:

Shay Lane Medical Centre

Hale Barns


Wa15 8nz


When you arrive for your appointment you will be greeted by a receptionist and checked in for your appointment. The doctor that you are seeing will have full access to your medical records and will order tests or arrange referral to a specialist if required. 

If you have arranged an appointment and then no longer require it please cancel the appointment via your own GP Practice so it can then be offered to another patient.

Opening Times

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